Monthly Archives: August 2007

Verity sings at the World Wide Creative Heavy Chef Session

Last night, the 5th Heavy Chef Session was presented by a very special guest-speaker (guest-singer?) Verity came to tell us about her journey over the past 2 years since she embarked on her quest to get her songs recorded. Instead of signing her life away to a record label, she aimed to raise the R400 000 to pay for a professional production to be made. By selling her album in advance through her website, she has managed to raise an incredible R200 000 already - enough to start the production and give R30 000 to charity! We managed to co-erce a song out of her - do yourself a favour and check it out (click on the video below), and then head onto www.iamverity.com and buy your future copy now!

Watching with interest were Shane Dryden (from Live Alchemy), Lisa Griggs (Lisa’s Little Wine Shop), Rowan Jacklin (AV Direct), Eric Edelstein (from just about every IT company in SA), Frank and Anne-Marelle Meijer (Creme & Cacao), Jackie Cleobury (Cape Nature), Catherine Luckhoff (Mango-OMC) and David Murray (Cape Venture Partners). Thanks all for coming!

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8 Ways to Drive a Graphic Designer Mad

Digital_pen

A very talented graphic designer friend of mine sent this to me. I think web designers face similar challenges sometimes…

8 Ways to Drive a Graphic Designer Mad:

As everyone knows, graphic designers are the reason there are so many wars in this world. They get inside our heads with their subliminal advertising, force us against our will to spend money on the worst pieces of shit, and eventually, drive us to depression and random acts of violence. And of course, most of them are communists.

So to do my part to save the world from them, i made a list of things you can do when working with a graphic designer, to assure that they have a burn-out and leave this business FOREVER.

1. Microsoft Office
When you have to send a graphic designer a document, make sure it’s made with a program from Microsoft Office. PC version if possible. If you have to send pictures, you’ll have more success in driving them mad if, instead of just sending a jpeg or a raw camera file, you embed the pictures inside a Microsoft Office document like Word or Powerpoint.
Don’t forget to lower the resolution to 72 dpi so that they’ll have to contact you again for a higher quality version. When you send them the "higher" version, make sure the size is at least 50% smaller. And if you’re using email to send the pictures, forget the attatchment once in a while.

2. Fonts
If the graphic designer chooses Helvetica for a font, ask for Arial. If he chooses Arial, ask for Comic Sans. If he chooses Comic Sans, he’s already half-insane, so your job’s half done.

3. More is Better
Let’s say you want a newsletter designed. Graphic designers will always try to leave white space everywhere. Large margins, the leading and kerning of text, etc. They will tell you that they do this because it’s easier to read, and leads to a more clean, professional look. But do not believe those lies. The reason they do this is to make the document bigger, with more pages, so that it costs you more at the print shop. Why do they do it? Because graphic designers hate you. They also eat babies. Uncooked, raw baby meat.

So make sure you ask them to put smaller margins and really, really small text. Many different fonts are also suggested (bonus if you ask for Comic Sans, Arial or Sand). Ask for clipart. Ask for many pictures (if you don’t know how to send them, refer to #1). They will try to argument, and defend their choices but don’t worry, in the end the client is always right and they will bow to your many requests.

4. Logos
If you have to send a graphic designer a logo for a particular project, let’s say of a sponsor or partner, be sure to have it really really small and in a low-res gif or jpeg format. Again, bonus points if you insert it in a Word document before sending it. Now you might think that would be enough but if you really want to be successful in lowering the mental stability of a graphic designer, do your best to send a version of the logo over a hard to cut-out background. Black or white backgrounds should be avoided, as they are easy to cut-out with the darken or lighten layer style in photoshop. Once the graphic designer is done working on that bitmap logo, tell him you need it to be bigger.

If you need a custom made logo, make your own sketches on a napkin. Or better yet, make your 9 year old kid draw it. Your sketch shouldn’t take more than 5 minutes to make. You don’t want to make something that’s detailed and easy to understand, because the less the designer understands what you want, the more you can make him change things
afterwards. Never accept the first logo. Never accept the 9th, make him do many changes, colors, fonts & clip art. Ask him to add a picture in the logo. Bevels. Gradients. Comic Sans. And when he’s at his 10th attempt, tell him that you like the 2nd one the most. I know, it’s mean but remember: graphic designers are the cause of breast cancer among
middle aged women.

5. Choosing your words
When describing what you want in a design, make sure to use terms that don’t really mean anything. Terms like "jazz it up a bit" or "can you make it more webbish?". "I would like the design to be beautiful" or "I prefer nice graphics, graphics that, you know, when you look at them you go: Those are nice graphics." are other options. Don’t feel bad about it, you’ve got the right. In fact, it’s your duty because we all know that on fullmoons, graphic designers shapeshift into werewolves.

6. Colours
The best way for you to pick colors (because you don’t want to let the graphic designer choose) is to write random colors on pieces of paper, put them in a hat and choose. The graphic designer will suggest to stay with 2-3 main colors at the most, but no. Choose as many as you like, and make sure to do the hat thing in front of him. While doing it, sing a very annoying song.

7. Deadlines
When it’s your turn to approve the design, take your time. There is no rush. Take two days. Take six. Just as long as when the deadline of the project approaches, you get back to the designer with more corrections and changes that he has time to make. After all, graphic designers are responsible for the 911 attacks.

8. Finish Him
After you’ve applied this list on your victim, it is part of human nature (although some would argue weather they’re human or not) to get a bit insecure. As he realises that he just can’t satisfy your needs, the graphic designer will most likely abandon all hopes of winning an argument and will just do whatever you tell him to do, without question.
You want that in purple? Purple it is. Six different fonts? Sure!

You would think that at this point you have won, but don’t forget the goal of this: he has to quit this business. So be ready for the final blow: When making final decisions on colors, shapes, fonts, etc, tell him that you are disappointed by his lack of initiative. Tell him that after all, he is the designer and that he should be the one to put his expertise and talent at work, not you. That you were expecting more output and advices about design from him.

Tell him you’ve had enough with his lack of creativity and that you would rather do your own layouts on Publisher instead of paying for his services. And there you go. You should have graphic designer all tucked into a straight jacket in no time!

[Thanks Tahier]

- Fred

Poncherello works at WWC

The guys in the studio think I look like Poncherello from CHiPs. I dunno. I reckon I look more like Jon Baker.

Erik_and_larry

If you’re wondering what a web studio gets up to during the day, we talk about stuff like this. Here’s Paul’s rendition of Fred as Ponch.

Fred_pinch

- Fred

Explaining SEO at Cape Town BNI

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As some of you know Fred and I belong to an international networking group called BNI. If was my job this morning to teach people a little more about what World Wide Creative do so I thought it would be interesting to show how search engines decide who goes to the top of the listings. With a little interaction (and embarrassment) from the other members everyone left a little clearer as to how SEO works and why it is not always the best option for your web marketing campaign.

- Mike

the IT girl

Just thought I would give a quick shout out to my mom. Having worked and trained people in computers for over 30 years she has finally joined the world of Social Media and Blogging. She’s developed her own site using typepad: "the IT girl". In fact, with blogger extraordinaire (and regular commenter on The Heavy Chef) Karin Hermans, she will be running her first workshop for blogging training. This will include everything from setting up your own blog to its marketing and branding benefits.

Good luck and when you get out here in December maybe you can run some workshops here too:-)

- Mike

Introducing our next Heavy Chef speaker

Verity

Have you heard of the singer-songwriter Verity?

Well, if you havent its time you point your browser to www.iamverity.com, because this girl is about to take off. Verity is getting a foot in an industry whose doors are not easy to open. And not via the front, mind you Verity chose to go down the uncharted, untested back roads of the internet to sell her music. World Wide Creative was fortunate enough to be there for the ride.

Veritys idea was simple, and it flew in the face of conventional thinking in the music industry. She would get her songs heard via the song player on her website, sell future copies of her CD via the e-commerce facility built by World Wide Creative, and raise enough money to record it without having to sign her life away to one of the all-consuming record labels.

We have often spoken of the powerful combination of the web and PR, and Verity is using a direct approach to her target market, combined with some aggressive PR and web marketing.

An impressive performer, Verity has now added motivational speaking to her repertoire, and is making a name for herself by combining the powerful emotive content of her songs to an uplifting message to a willing audience. Recently, Verity has been sharing a stage with John Demartini, Lisa Nichols, Bruce Muzik and Robin Banks.

Since launching her campaign 18 months ago, Verity has been featured in most of the national newspapers, been featured on Top Billing (twice!) and been heard on a number of top South African radio stations.

So, heres the scoop: Verity has agreed to talk at this months Heavy Chef Session and share some secrets on how she has managed to sell over R200, 000 of an album that has not been launched yet!

This is not one to be missed.

There are limited seats available, so email us here if you wish to hear this extraordinary personality in action. (For our UK and European clients, we will be podcasting the Session shortly afterwards on the Heavy Chef blog, so you wont miss out.)

Date: Wednesday 29th August 2007
Time: 5pm - 6.30pm
Location: World Wide Creative studio
Price: No charge for World Wide Creative customers, suppliers or BNI members. The normal fee for the Session is R950, payable in advance.
In the meantime go to Verity’s website, listen to her music and buy a future copy.

Look forward to seeing you there!

Top 150 Marketing Blogs

I just set a new goal for ourselves. The Heavy Chef blog will be, one day, some day, on this list. Check it out.

Top150

[thanks Nic]

- Fred

This week at World Wide Creative

I’m going on holiday. OK, it’s a short one but it’ll be well worth it, after bouts of weird sicknesses and insane work schedules over the past two months. On Thursday, I’m taking the family for a week-long sojourn to Macgregor, a small out-the-way country town somewhere in South Africa (I’ve yet had time to consult a map). If you’re a client, don’t even THINK about contacting me. I may not know where you live, but I know where you work, remember?

In the meantime, our small agency is in the capable hands of the studio head-honcho and all-round Web Marketing extraordinaire Mr Mike Perk. This week is an exciting one, as we’re closing off a couple of projects, and we’re getting cracking with some brand new ones.

  • We’ve just signed the account for an international wellness products company (nameless until we’ve signed NDA’s and all that) based in Australia and SA.
  • We’re starting on a new golf estate website.
  • World Wide Creative launched a press office on Biz-Community.

And, did I mention that I’m going on holiday?

- Fred

Usability or Design?

Obviously the answer is a combination of both, and this is a highly fought over and debated topic.

How can you approach a company with a poorly designed site and tell them they need a new website, when you know they are getting very low bounce rates and they have a very profitable website? This is a lot harder to do than approaching someone who has a beautiful site but is not converting any traffic.

The Trust factor is an important element of the design. If I come across an old looking website, even if it is very easy to use, I am hesitant to enter my personal details when purchasing.

Just this week I was browsing the web and came across the Cape Town Lodge Hotel website http://www.capetownlodge.co.za/. Whenever I drive pass this hotel I always think wow, that looks like a trendy vibrant place to stay. So I was very shocked when I saw their website. I expected my impressions of the hotel to be reflected in the look and feel of their website.

Lodgehomepage

However, I cannot complain about the usability. On every page the navigation is clear and actionable, and all information that you would require is on the site. The only thing I noticed was once you leave the home page you can not get back there which is a shame as the homepage has all the pictures of the hotel on.

Lodgepg

Once again the dilemma has appeared, If this website is profitable for them (because of the usability) why would they want to change the site?

At World Wide Creative we take the approach of a site storm before any website is designed and built. The whole team comes together and ensures the design will reflect the brand and marketing objectives as well as compliment the usability of the website. I believe we have some of the best website designers and web marketing experts in South Africa and with this combination we do not even have to choose between usability or design? (Shameless self promotion, I know)

- Nicola

Telephone number on your Website

I always come from the theory that a telephone number should be visible on every page of you website (unless your business strategy doesn’t involve people contacting you:-)

A web norm is to have the number on the top right hand corner of the site, and it makes me glow whenever I see one there.

By having a telephone number clearly visible I know without thinking how to make contact. On a website that requires a process (for example an e-commerce purchasing system or online banking process), the telephone number should be visible in case a visitor encounters errors or does not know what to do next. If this occurs on an e-commerce site, the visitor is more than likely not to continue. A telephone number could be the way out.

The other day I was on one of our banking sites where we process all our Debit Orders each month. After logging in and trying to process the order I came across a problem and I needed to change some settings. I had no idea how to do this, so I searched for contact details, only to find I had to log out to get to the contact page. Once a visitor has logged in all access to contact details are lost. This frustrated me greatly, although banking sites are lucky because it is too much hassle for us to try and change to a new bank.

-Nicola

Nic’s Google Analytics Tip #3:

Within Google Analytics it is a good idea to set  goal pages for your website. If the goal of your website is to make someone contact you via your contact form make sure once a visitor has filled in the contact form it takes them to a "thank-you" page. Within analytics you then should make this "thank you" page a goal.The same principles apply to a e-commerce site, set the goal as being the "thank-you for purchasing page".

Once you have these goals you are more likely to find out how successful your website is. Each goal visited is then a conversion, with this additional information you can identify the sources that convert the most; the most profitable keywords; the most profitable landing page, and much more to enable to make the most out of your website. As the end goal should be a "profitable website".

It goes without saying that these goals are not exact indications of your website’s success. Google may be a super power, but at present it can not track down the number of people that have contacted you via telephone after visiting your website. That you need to do yourself.

Danish people are smart at E-Marketing

We Danes are not only good-looking, but we’re pretty smart too. Well, actually I’m only half Danish since I was born in Joburg, but I’m still good looking. Smart, I dunno - but I take my hat off to this guy, Torben F. Rasmussen, the CEO of Danish company Retail Internet.

Rasmussen’s a Danish guy who seems to have taken an idea shared by many around the world and actually made it work. He has compiled a bunch of email addresses and managed to persuade the owners of the addresses to agree to receive email newsletters. It so happens that he has 270 million such email addresses. That’s a heck of a targeted list. This kind of marketing is called Permission-based Marketing, and is something that companies worldwide are prepared to pay top-dollar for.

We at World Wide Creative manage the newsletter sends for a list of companies from UK, mainland Europe and South Africa. It is a difficult thing to crack the code of email marketing, but we’re getting better at it. I think the trick is to make the newsletter itself as valuable as possible, and this is not always an easy thing to do. Here are some things we’ve learned along the way:

  1. Put lots of thought into the title
  2. Make the topic relevant.
  3. Grab your audience in the first 2 sentences.
  4. Keep the content short and punchy
  5. Offer something of real value (i.e. make it free!)

By the way, anyone heard of VRM? VRM stands for Vendor Relationship Marketing. It’s supposed to be the future of marketing, the next big thing…  Read about it here.

This week at World Wide Creative

I’m off sick for the first couple of days (more about that here), so not a lot going on with me at the moment. Fortunately, World Wide Creative hums along quietly without me. I missed the MMM today, so I’m not up to speed on the details, but here are some broad strokes:

  • We’re putting the final touches on a brand new hotel group website design this week. Watch this space - these guys are doing things differently…!
  • Our logo design for Creme & Cacao ‘The Decadent Food Company’ is nearly done. We’ll put that on this website once it’s signed off.
  • The intranet for Cape Nature is underway. The site is due to be live next month, so Paul, Shaun and the team are furiously finetuning the one’s and zero’s before due date.
  • We’re going live on Biz-Community, South Africa’s largest network of media agencies.
  • We’re sending out this month’s Heavy Chef Newsletter, one week late (my fault).

Don’t miss this month’s Heavy Chef Session - this month is going to be a corker! We have a special guest star who’s going to be sharing an internet story of success with us. Stay tuned.

- Fred

Where in the world are all the internet users?

Which country has the highest ratio of internet users? Sweden, apparently, at a 75.6% of their population browsing away happily. According to this map the top countries are Sweden, Holland, Portugal and New Zealand in terms of per capita ratio population surfing the net. Interestingly enough, the big developing nations, India and China are sitting at a lowly 3.7% and 10.9% respectively. South Africa and the UK, by the way, are at 10.3% and 62.3% at time of press. [Click on the map to view.]

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Congratulations Robin and Emma

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The World Wide Creative team would like to say congratulations to our programming guru Robin and his new wife Emma.

It was great to see the first thing Emma did on the morning after her wedding was to change her name on Facebook:-)

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