Monthly Archives: September 2007

The death of Gmail

I know there are quite a few people who read Joel on Software, a blog written by a programmer who used to work for Microsoft. Joel is a legend, an iconoclastic voice that assails any mainstream dumbass lemming-like thinking. If you’re in IT, web development, or even web marketing, you should add him to your feedreader. Here’s an excerpt from a recent post, predicting the death of Gmail. Read More »

Web marketing is not just about SEO or PPC

You got to love the smart bald guy. Seth Godin has given us another nugget of advice about marketing (read it here).

In a nutshell, he’s saying that the best marketing comes from creating a story that can spread easily. This doesn’t cost a lot of money, it just taxes your creative brain.

If you look at all the best marketing efforts online, it’s not the ones that spent the most money - it’s the ones that came up with the best stories. Web marketing should start with this process, then end with selecting the tools that you want to use.

- Fred

World Wide Creative, the web marketing company bubbling under Biz-Community

Since placing our profile on Biz-Community* pitching World Wide Creative’s services as a web marketing company, we’ve seen an increase in online referrals by around 150% (not a confirmed stat - this is using my overtaxed, non-administrative brain). Not sure if the traffic through our site has been generated by the Biz-Community website, since not a lot of the visitors to the World Wide Creative site actually come directly from their site - but maybe our increasing number of people ’stumbling upon’ us results from better search results for marginalised words. Read More »

This week at World Wide Creative

World Wide Creative SA are stoked this morning. South Africa won a pretty important rugby game on the weekend (there’s radio silence from the UK office today) and it looks like we’ve got a good route to the final if we play our cards right. Nice boys. Read More »

Rugby World Cup 2007: England vs South Africa tonight, baby!

Woohoo. Bring on the boks baby! Tonight is the big game, and the excitement is already starting to mount in the World Wide Creative studio.

And so, in cognisance of the enormity of tonight’s match, we cast our minds back to a similar event two years ago (a dark day for the northern hemisphere studio). It was a day that World Wide Creative UK decided to bet World WIde Creative SA that the northern hemisphere would thrash the southern hemisphere in a once-off rugby match. Sadly it didn’t happen, and Mike Perk (UK Director) had to pay the consequences. The bet was that if the north won, Fred Roed (SA Director) would have to go down to Camps Bay and make ’sand angels’ in a speedo on video. If the south won, Mike would have to make snow angels, in a speedo, on video.

Needless to say, the south won, and here we have the fruit of that little arrangement.

   

Mikey - any bets on tonight’s big game?

- Fred

[Update: Mike has said that if South Africa lose the game, he's going to put a video up of me singing 'Angie' at the karaoke bar across the road from the World Wide Creative studio. I haven't thought of a forfeit for him yet...]

Something is stirring in the South African blogosphere

Zahira Kharsany writes for the Mail and Guardian: ‘This year will probably be remembered as a time when blogs came of age, with more than 600 000 internet users visiting blogs by their fellow South Africans in just one month.’

Arthur Goldstuck, head of World Wide Worx, said in this week’s Thought Leader ‘blogs will not only be a mainstream component of most online media in South Africa, but they will also be a dominant component’. He believes that we have reached a tipping point in the South African social media environment.

This is exciting stuff. We at World Wide Creative are currently working on a number of online projects where we’re integrating websites with social media platforms. Some of the things we’re developing include:

  • A social media intranet platform for Cape Nature
  • A twin launch of a website and a blog for a top Young Designer Emporium brand
  • Two business networking blogs for the international networking organisation BNI
  • A leisure and accommodation blog to integrate with a hotel website we’re designing

The timing seems to be just right. Roland Stanbridge, a founder of Rhodes University’s New Media Lab, said in the Highway Africa conference on Monday: ‘There has been a total paradigm shift in media in the last 12 years. Mainstream media are certainly taking blogs seriously and using them in news sourcing. There are so many factors changing the media landscape. Primarily, it happens with broadband access. What happens in Europe and America doesn’t take long to get through to Africa. We are at a transitional period where very exciting things are happening with media.

- Fred

The ‘difficult client’…

This article, maybe more than any other, explains why website design costs a fair amount of money if you want to get it done right. Great stuff from Joel Spolsky once again (lifted from his brilliant blog - Joel on Software).

Joel talks about the website designed by their chosen design firm. Joel goes through all the design phases and then tells them to ’start all over again’. Hectic. To the website firm: we feel your pain, whoever you are. This is something that we’ve experienced more than once. 

We understand from the client’s perspective, and from our point of view, the site must be exactly right. Throw in browser compatibility at the end of the process, and you realise why the small guys are getting killed out there.

Web design is not for the faint hearted, fellas.

Check out the article here.

Web marketing in South Africa is hotting up

World Wide Creative is excited about the big web marketing drive we’re on. Pawnee is working full tilt on SEO, Mike is on the case with Pay per click and we’re all on the case with optimising our latest sites for optimal ranking.

A good article on the basics, check this out: How to optimise your business online.

This week at World Wide Creative

Quick post today since we’re cracking on with all of it.

  • Mike and Nicola on their way to the UK to look after clients over there, make some sales calls and to pop back home for a few days.
  • I’m doing some brand workshops.
  • Shaun is completing some bits and bobs on Cape Nature.
  • Paul’s…well, Paul’s doing just about everything at the moment.

Just to show that we do actually do have lives outside of work, here’s a pic of me getting into the spirit of the Rugby World Cup. I played an old boys game last week Wednesday in a mud bath.

P8080100

That’s me 5th from the right.

- Fred

Are Banner Ads worth it?

I was sent a request today from one of my clients to do some banner advertising.
Personally I have a real aversion to banner advertising. When it is possible to target a visitor and only pay when they hit your site, pay per click (or even now- pay per lead) is far more cost results driven. Renting links, sponsoring content or content based text ads could also be viable alternative because they are less intrusive and fit more closely into the way in which the visitor to the site wants to use and interact with the page. Read More »

What goes into designing a website?

This piechart explains the pain we go through better than any words could. Read More »

What a bummer!

This is not web related but I feel sooo disappointed that I have to get it off my chest and share it with the world. My Cuzzie Sean is going to quite a few of the games for the RWC. I am back in the UK Next week and thought I would jokingly ask if he knew of any spare tickets to watch England beat the Bokkie? Here was his response:

"I have one spare for this weekend…..we have a seat in the car, hotel room and ticket to SA v Samoa and best part is, it is free. Unfortunately, England v SA has been penciled in since last year, so no tickets there dude…..sorry."

Noooooo….. A free game, hotel and transport for this weekend and I’m not going to be able to get there.

Anyway. I feel better now I’ve shared my pain.

- Mikey

Nics Google Analytics Tip #4: What is a Bounce Rate?

Whilst working through the statistics of various sites this week, as part of our web marketing analysis, I remembered I am only on tip number 4 so must share some analytical discoveries with you.

What is a Bounce Rate?
In my opinion a bounce rate should show how many people left your site without using it, i.e. bounced back to where they came from.

Mike told me a couple of months ago that Googles calculation of the Bounce Rate is not necessarily what one would expect it to be. I then made contact with the analytics team at Google and they sent me the following definition of the Bounce Rate within Google Analytics:

The Bounce Rate report shows the percentage of single-page visits (i.e.visits in which the person left your site from the entrance page). Bounce Rate is a measure of visit quality and a high Bounce Rate generally indicates that site entrance (landing) pages aren’t relevant to your visitors. You can minimize Bounce Rates by tailoring landing pages to each keyword and ad that you run. Landing pages should provide the information and services that were promised in the ad copy.

Therefore, a Google bounce is when a visitor only visits one page on a website. The trouble I have with this method is: What happens when a visitor is interested in the landing page and spends 5 minutes reading it? Or calls the company directly from the telephone number at the top of the page because they have been compelled to take action?

Should this visitor be classed as a bounce? In some cases the visitor might hang around a bit on that page and not convert. Is that then a bounce? Or should a bounce be someone that comes and goes straight away and has no interest at your site after a quick glance? Too many questions for my little head!

I sent these ponderings to Google and received the following reply:

A visit will be considered as a bounce even if the visitor spends close to a minute on a single page if he does not visit any other page on the website.

Because of the questions I have raised above I have a problem with this. For me a bounce rate would better be based on a correlation of one page visitors and time. I would like it to be calculated as the percentage of people that left the site within 5 seconds (the time for an average person to make their mind up about a site so Im told) and didnt go on to another page. These are the people that really arent interested in what the site is offering or dont instinctively like the site.

I did an experiment on 5 websites to see how similar Googles bounce rate was to a time based approach (note: we can only check 10 second visitors or less from within Google Analytics):

Google_analytics_south_africa

Not too dissimilar but unfortunately doesnt provide me with the real information I want. I suppose my tip here is be aware of what you are measuring and what it actually means.

- Nicola

Is e-commerce a viable option for your business?

Youve got your business. Youve got your products. Your customers are clearly defined and you know where they are. You understand your industry. You have a database of around 1000 people contacts, connections, family and friends. Suddenly the idea hits you like a freight train.

E-commerce!

Why didnt I think of it before? I set up a site. I fill it with all my products. And wait. No more stock issues, no more warehousing worries. No more middlemen! Rich! Rich! Ill be rich, I tell you. Mwwaahhaaaahahahahaha!

Alright, so maybe your thought process has not played out exactly like the above. However, Ill wager that if youre anything like the majority of most business people, the thought of setting up an e-commerce website has crossed your mind before.

So is it as easy as it sounds? Heres an example. A client of World Wide Creative’s who manufactured and sold their own products decided to put up a website and open a new store at the same time. The store cost around a million rand to set up. The website around R100, 000. Both sold exactly the same products (although the website had the benefit of stocking all the items that the store ran out of.) The website also cost a fraction of the monthly cost of running the store.

So what happened?

Around a year later the website beat the store about 2 to 1 in terms of sales generated; and the store had to be closed down.

Ok, ok, ok so were biased, and maybe a little short on details, but there was a case for the whole online business argument. At the same time, we also know from working with the guys from Yuppiechef, that e-commerce is not all a bag of roses especially in South Africa.

So without further ado, you are invited to our next Heavy Chef Session. Andrew The Brain Smith and Shane The Maven Dryden will be taking us through all the successes, the pitfalls, the ins and the outs of their journey setting up the Yuppiechef site, arguably the best e-commerce site in South Africa.

Date: Wednesday 26th September 2007
Time: 5pm - 6.30pm
Location: World Wide Creative studio
Price: No charge for World Wide Creative customers, suppliers or BNI members. The normal fee for the Session is R950, payable in advance.

Interested? Drop me an email and book your seat.

In the meantime go to the Yuppiechef website and take your credit card with you!

Look forward to seeing you!

Shaun Paul

The new guys (Shaun & Paul) in the studio have been doing some great work recently. Nothing like seeing a team develop. It brings a tear to the eye.

This one goes out to you fellas…

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