Skip to content


  1. The Real Value of Twitter Posted in Social Media, Twitter, Concocted by Fred Roed November 16, 2010

    Something I do regularly nowadays is explain to friends, family, clients and team mates “the real value of Twitter”. My purpose in this post is really to crystallize my presentation in a succinct manner.

    Disclaimer: this article assumes you follow people you respect, aspire to, trust or find entertaining in some way. Thus, some of the people that follow YOU, are people that you respect, aspire to, trust or find entertaining in some way. Read Further

  2. How to create a trustworthy Twitter profile: What do the experts say? Posted in Community Management, Social Media, Twitter, Concocted by Lauren Potgieter November 12, 2010 5 comments

    There are numerous articles surrounding Twitter and how beneficial or useless it might be to individuals, businesses and brands. The Twitter versus Facebook fiery debate will never end – but the truth is that they cannot be compared because they are so incredibly different.

    Read Further

  3. Is Blogging Dead? Posted in Community Management, Social Media, Videos, Concocted by Mike Perk November 4, 2010 3 comments

    The dynamic duo, Seth Rotherham and Rich Mulholland (not sure which one is Robin?) asked the question “Is blogging dead” to a packed crowd at Deloittes in Cape Town. Check out the Heavy Chef Video. Read Further

  4. Gillette and their Community Management – the best a customer can get Posted in Community Management, Social Media, Concocted by Lauren Potgieter October 22, 2010 2 comments
    When we think of good examples of community management, our minds automatically wander to
    brands such as Coca Cola and Apple, of which the public cannot help but sing their praises. There are
    however, quite a few companies that have stood on the sideline and slowly created a community
    that is engaging and responsive, whilst not being overly zealous with their brand approach.
    One brand that is getting their community speaking is Gillette. Unlike other brands that are all
    about the show, Gillette has the perfect combination of engagement – not too scarce and not too
    over-active. They have taken an activity that men dread doing on a daily basis and have created
    conversation around this chore.
    We know that community management cannot simply focus on one area and Gillette spread
    their community activities across all their resources. On their Facebook page, they have created
    conversations around the “art” of shaving and recently got Daryl “Moose” Johnston to answer
    questions from Gillette Facebook fans. On the Facebook fanpage, they ask questions, post quirky
    did-you-know facts and generally interact with whoever is willing to talk. Their Twitter page sings the
    same tune as they encourage their followers to be creative and send in videos and pictures of their
    experiences. This approach gives a light hearted and creative feel to the fanpage and encourages
    the public to submit content and converse about content submitted – perfect for encouraging
    community.
    Their website lets you choose the type of beard you have and then shows you the best way to shave
    with their razors. They have also created the Gillette Success Lab, where you create a profile that will
    give you additional advice on how to obtain a smooth shave and what products to use.
    Even though Gillette’s Facebook might not compare to the number of likes of other big brands, with
    only 312,042 in comparison to Coca Cola’s 10 million and nearly 6 000 followers on Twitter, they are
    definitely doing something right and getting their target market (which are males aged 14 and up) to
    share their experiences and open the channels of communication between brand and customer.

    When we think of good examples of community management, our minds automatically wander off to brands such as Coca Cola and Lady Gaga, of which the public cannot help but sing their praises. There are however, quite a few companies that have stood on the sideline and slowly created a community that is engaging and responsive, whilst not being overly zealous with their brand approach. Read Further

  5. Can you use Facebook ads to help build your Online Community? Posted in Community Management, Social Media, Concocted by Ettienne Mostert October 19, 2010

    The great French Marshall Lyautey once asked his gardener to plant a tree. The gardener objected that the tree was slow growing and would not reach maturity for 100 years. The Marshall replied, ‘In that case, there is no time to lose; plant it this afternoon!’ – John F. Kennedy Read Further

  6. Twitter strategy as part of Community Management – Some examples Posted in Community Management, Social Media, Twitter, Concocted by Mike Perk October 14, 2010 7 comments

    Currently, an online community manager, would struggle to avoid using Twitter as part of a community management strategy. It ticks many of the boxes associated with community: Read Further

  7. Does a good user experience help to attract more people to become part of your community? Posted in Community Management, Social Media, Website Design, Website Usability, Concocted by Sachin Ranchod October 13, 2010 7 comments
    • User Experience (UX) describes the subjective feelings a person has when using a system (in this case, a website).
    • UX Design aims to influence the user’s emotions, perceptions and behaviour by designing a system where the user interface (including images, wording and components), workflow, information architecture, help, performance, marketing, accessibility and the general ease-of-use are all designed with the user in mind. Read Further
  8. Building an online community within Facebook Posted in Community Management, Social Media, Concocted by Ettienne Mostert September 7, 2010 2 comments

    Who really wants to be known by their endorsement of socks?

    Facebook users see ‘liking’ something as their personal stamp of approval. There is no other benefit to liking something other than an emotional payoff be it belonging or crafting your personal identity. Read Further

  9. The Community Management grid Posted in Community Management, Social Media, Concocted by Mike Perk August 30, 2010 10 comments

    I see many digital agencies falling into the trap of thinking they are online community management ‘experts’ just because they have created a great campaign in Facebook with 50,000+ fans or have generated 10,000 Twitter followers for their client. Read Further

  10. 5 Twitter Tips for Managing your Online Reputation Posted in Online Reputation Management, Social Media, Twitter, Concocted by Yolandi Janse van Rensburg June 22, 2010

    Twitter is a goldmine for finding conversations and people’s opinions on any subject imaginable. If people are blogging about your brand or taking part in online forums discussing your products; you can bet they are doing the same thing on Twitter. Here are a few tips on how to manage your reputation on Twitter: Read Further

  11. A recipe for storing all your passwords securely Posted in Digital Strategy, Social Media, Concocted by Jason Bagley March 25, 2010 1 comment

    Preparation / Context: You have hundreds of passwords for all the different sites you visit and you struggle to remember them all. Either that or you are using the same passwords for both your bank account and some website you once logged into because they offered you discount on an e-book ONLY if you signed up. It’s time to start taking your online passwords a little more seriously. Read Further

  12. Heavy Chef Session March 2010: Focusing on Security Posted in Heavy Chef News, Social Media, Concocted by Yolandi Janse van Rensburg March 25, 2010

    Last week Wednesday was our first Heavy Chef event in Cape Town for 2010 and what better way to start off the year than getting Justin Stanford to come and chat to us about Internet Security. Read Further

  13. A Winning Recipe for A Secure Facebook Profile Posted in Digital Strategy, Social Media, Concocted by Yolandi Janse van Rensburg March 8, 2010

    Facebook is a great way to stay in touch with friends and family but even more, to promote yourself and your business. With all the benefits you get from a social networking site, there are dangers too. That is why it is important to set you privacy setting. You need to protect your contact details, your conversations and anything else that you don’t want to make public to the global web. Here’s a quick 5 step recipe to quickly whip up a more secure Facebook profile: Read Further

  14. Top Social Media Sites: Age Breakdown Posted in Social Media, Concocted by LouisJvR January 7, 2010

    The Nielsen Company recently released research results on the age breakdown of members on 3 of the largest social networks around: Facebook, Twitter and LinkedIn

    Read Further

  15. 5 Ways South African Consumers will use the Internet in 2010 Posted in Digital Strategy, Social Media, Concocted by LouisJvR December 4, 2009 5 comments

    It’s that time of the year again where every digital marketing expert/guru/genius/yoda/messiah will shout from the hilltops on what they think the digital marketing trends for 2010 will be.

    (do a search on 2010 digital marketing trends and you’ll get the picture)

    A lot of noise indeed and often lacking context I believe… Read Further

  16. My formula for creating online community Posted in Branding Online, Digital Strategy, Social Media, Concocted by LouisJvR November 16, 2009 2 comments

    (*reposted from my personal blog http://www.louisjvr.com)

    The term online community is something that’s thrown around a lot these days… and legitimately so.

    Read Further

  17. Controlling your company’s brand in the world of Social Media Posted in Branding Online, Digital Strategy, Online Reputation Management, Social Media, Concocted by Fred Roed October 18, 2009 5 comments

    Control is an unsettling word in the new parlance. “Give up control, sir!” said Ricardo Semler in his seminal books Maverick and The Seven Day Weekend. “Control has been lost in the digital economy!” shriek breathless ’social media scientists’ on their blogs and twitter streams. “Power to the People; we control the corporate brand now!” scream the new marketers, all of 22 years old, speaking from their accumulative 6 months of experience.

    Read Further

  18. 5 tips to optimise Twitter Posted in Social Media, Twitter, Videos, Concocted by Mike Perk October 13, 2009

    This Heavy Chef video snack offers five great tips to consider when using Twitter and writing your tweets, in order to optimise them for the search engines and your users. Read Further

  19. Top 10 Mistakes to Avoid in your Social Media Strategy Posted in Digital Strategy, Social Media, Concocted by Fred Roed October 8, 2009 8 comments

    1. Generalisation
    Number one on the list, and possibly the most pervasive mistake of all. Too many companies out there have pointless blogs, boring Twitter streams or aimless Facebook pages. Try this rather: Have a point, and focus on one thing. For example, presentation and events gurus Missing Link, use their Twitter stream to educate followers on how to make better presentations.

    Read Further

  20. My First Week at World Wide Creative Posted in Search Engine Optimisation, Social Media, Concocted by Guest September 29, 2009 1 comment

    Andrew Conyers, Intern

    Walking into my first day at WWC as the new intern, I knew very little about the world of eMarketing that I was diving headlong into.  My recently acquired degree in Business Administration, from back home in the States, certainly did not cover web analytics, link building, or SEO.  Though nervous as I was, relief came quickly as I soon realized it was Ok that I was just learning.  It became clear to me that learning is a large part of what eMarketing is, and that even the most experienced veterans in the office are still learning new things on a regular basis.  World Wide Creative’s very own Heavy Chef Project is a shining example of how everyone here is constantly craving new information and developing new ideas to become better at what they do, to become the all knowing and ever trustworthy Heavy Chef. Read Further

  21. 4 steps to building your company brand using Twitter Posted in Branding Online, Digital Strategy, Social Media, Twitter, Concocted by Fred Roed September 27, 2009

    Twitter is becoming such a huge part of the communications environment (almost 20m Twitter users projected by the end of 2010) that The Heavy Chef Project’s mother company, World Wide Creative, is getting referrals now for a “Twitter strategy”.  This is a big deal, since we’re seeing people use Twitter in ways that even the founders are surprised by. Here are some quick tips for you to get started on building your brand using Twitter:

    Read Further

  22. Golf Case Study: Integrating Twitter & other social media tools with your value offerings Posted in Branding Online, Social Media, Twitter, Concocted by LouisJvR September 26, 2009

    (this is a re-post from my Posterous blog)

    A month or two ago www.pga.com showed the world just how effectively social media can be integrated with your value offerings.
    First some context, at the recent PGA Championship, people were on the edge of their seats as they watched Tiger Woods and Y.E. Yang battle it out for the coveted trophy (surprisingly, Yang won eventually!) – however a huge contingent was following the action online.
    Where PGA.com came to the party, the provided their visitors with:
    Live online video streaming (not just ‘highlight’ clips, LIVE streaming of the entire play-off)
    Shot for shot commentary and related news updates relevant to event
    However where PGA.com really came to the party was giving users the ability to chat live, as event were unfolding, on PGA.com via their favourite social networking tools – Twitter, Facebook and MySpace (MySpace? This still relevant? ;) ).
    So, how it worked, basically you logged in through PGA.com using your preferred social networking profile and then posted your status updates or tweets on an aggregated page. Simple and easy to use (screenshot below).
    From a user’s point of view, you can imagine the appeal – you’re into what’s happening between Tiger and Yang and can now interact with the event in any number of ways – watch on TV, watch online, connect with other fans, share your thoughts with your friends/followers. Just many touch points, all adding to your golfing experience.
    But, the real kick of it, the ROI for PGA.com:
    Online advertising – needless to say, the streaming and live chat platforms had its own sponsors and advertising on its pages
    TV commercials – live streaming didn’t cut commercials, so if you were watching, commercials were no different then watching it on TV
    Database – you had to be part of PGA.com’s community, this provided them with loads of demographical info on its viewers
    Viral – User updates were pollinated across their specific social networking profile i.e. if you tweeted on PGA.com, your Twitter followers was able to see it
    Measurable – what duration a person was logged on to PGA.com, how many updates they posted, how much was viewed, how many clicks etc etc
    In the not too distant future, I imagine PGA.com or any other socially integrated site out there would be able to profile you (based on your social networking information) and then show advertising/promotions that is most suited to your profile.
    For example, in a previous status update you mentioned you and the wife are house hunting and you both are sooo excited. So, you’ve used your social networking profile to login to a specific site and presto!, you see an advertisement: ‘Properties for Sale in (insert your region)”… talk about targeted advertising.
    This is where the world is heading.
    All very exciting and well done to PGA.com for adding to golf fans golfing experience.
    As a side note, getting users to log in to your site via their social networking profiles is a trend that uber-analyst, Jeremiah Owyang, refers to as The Era of Social Colonization – as Jeremiah puts it:
    “Gone are the days of isolated websites – all becoming part of a greater, integrated social web; web technologies will focus on making web users online identities central and portable i.e. visitors to your site will bring their identities with them”
    I did a more detailed write-up of Jeremiah’s analysis on my blog LouisJvR.com if you’re interested > The Future of the Social Web – Take it Seriously
    (thanks to http://socialnomics.net for inspiring this post (here)!)

    A month or two ago www.pga.com showed the world just how effectively social media can be integrated with your value offerings.

    First some context, at the recent PGA Championship, people were on the edge of their seats as they watched Tiger Woods and Y.E. Yang battle it out for the coveted trophy (surprisingly, Yang won eventually!) – however a huge contingent was following the action online. Read Further

  23. How I use Twitter for business Posted in Digital Strategy, Social Media, Twitter, Concocted by Fred Roed September 7, 2009 2 comments

    Since registering my Twitter account around a year ago (I’m a casually late adopter), I’ve watched the steep rise of this humble little social networking tool with interest. At first I did not know what all the fuss was about, but then I quickly realised Twitter actually held some importance other than tweeting about a colleague who left only two squares of toilet roll or whether I think Daniel Craig makes a crap Bond or not. So, for the sake of crystallising my thinking on the matter, here are some reasons why I’m a fan for business usage of Twitter:

    Read Further

  24. Corporates increase spending in Social Media Posted in Branding Online, Digital Strategy, Social Media, Concocted by Fred Roed September 3, 2009

    US research company, McKinsey released a report today revealing the results of a survey on social media adoption for corporate marketing strategy. It’s well worth a read, with some healthy support coming out in company’s marketing strategies for Web 2.0. adoption in the corporate environment.

    This is one that the strategists and account managers will enjoy, with multiple sound bites to use in their client presentations.

    Read Further

  25. Creating New Worlds: Comcast Town Posted in Digital Strategy, Social Media, Concocted by LouisJvR August 25, 2009

    At one of our previous Heavy Chef events in Cape Town, Justin Gomes (FoxP2 Ad Agency) in his talk on “Creativity And Its Power To Transform Business”, told the story of George Lucas and Star Wars, and the importance of creating new worlds

    So, when I stumbled across Comcast Town, I was reminded of Justin’s words of wisdom.

    Read Further