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  1. 4 lessons Sepp Blatter taught us about Online Reputation Management and Twitter Posted in Online Reputation Management, Twitter, Concocted by Fred Roed July 15, 2010

    So you may have heard about Sepp Blatter’s inauspicious arrival on Twitter. If you haven’t, here’s a summary: The FIFA president signed up in June. He tweeted. He promptly got over 20,000 followers, many of whom sent @replies stating how much they disapproved of him and his organisation.

    Whether Mr Blatter deserved that kind of treatment is another matter, but there are 4 helpful lessons we can learn from the whole affair:

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  2. 5 Twitter Tips for Managing your Online Reputation Posted in Online Reputation Management, Social Media, Twitter, Concocted by Yolandi Janse van Rensburg June 22, 2010

    Twitter is a goldmine for finding conversations and people’s opinions on any subject imaginable. If people are blogging about your brand or taking part in online forums discussing your products; you can bet they are doing the same thing on Twitter. Here are a few tips on how to manage your reputation on Twitter: Read Further

  3. 5 tips to optimise Twitter Posted in Social Media, Twitter, Videos, Concocted by Mike Perk October 13, 2009

    This Heavy Chef video snack offers five great tips to consider when using Twitter and writing your tweets, in order to optimise them for the search engines and your users. Read Further

  4. 4 steps to building your company brand using Twitter Posted in Branding Online, Digital Strategy, Social Media, Twitter, Concocted by Fred Roed September 27, 2009

    Twitter is becoming such a huge part of the communications environment (almost 20m Twitter users projected by the end of 2010) that The Heavy Chef Project’s mother company, World Wide Creative, is getting referrals now for a “Twitter strategy”.  This is a big deal, since we’re seeing people use Twitter in ways that even the founders are surprised by. Here are some quick tips for you to get started on building your brand using Twitter:

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  5. Golf Case Study: Integrating Twitter & other social media tools with your value offerings Posted in Branding Online, Social Media, Twitter, Concocted by LouisJvR September 26, 2009

    (this is a re-post from my Posterous blog)

    A month or two ago www.pga.com showed the world just how effectively social media can be integrated with your value offerings.
    First some context, at the recent PGA Championship, people were on the edge of their seats as they watched Tiger Woods and Y.E. Yang battle it out for the coveted trophy (surprisingly, Yang won eventually!) – however a huge contingent was following the action online.
    Where PGA.com came to the party, the provided their visitors with:
    Live online video streaming (not just ‘highlight’ clips, LIVE streaming of the entire play-off)
    Shot for shot commentary and related news updates relevant to event
    However where PGA.com really came to the party was giving users the ability to chat live, as event were unfolding, on PGA.com via their favourite social networking tools – Twitter, Facebook and MySpace (MySpace? This still relevant? ;) ).
    So, how it worked, basically you logged in through PGA.com using your preferred social networking profile and then posted your status updates or tweets on an aggregated page. Simple and easy to use (screenshot below).
    From a user’s point of view, you can imagine the appeal – you’re into what’s happening between Tiger and Yang and can now interact with the event in any number of ways – watch on TV, watch online, connect with other fans, share your thoughts with your friends/followers. Just many touch points, all adding to your golfing experience.
    But, the real kick of it, the ROI for PGA.com:
    Online advertising – needless to say, the streaming and live chat platforms had its own sponsors and advertising on its pages
    TV commercials – live streaming didn’t cut commercials, so if you were watching, commercials were no different then watching it on TV
    Database – you had to be part of PGA.com’s community, this provided them with loads of demographical info on its viewers
    Viral – User updates were pollinated across their specific social networking profile i.e. if you tweeted on PGA.com, your Twitter followers was able to see it
    Measurable – what duration a person was logged on to PGA.com, how many updates they posted, how much was viewed, how many clicks etc etc
    In the not too distant future, I imagine PGA.com or any other socially integrated site out there would be able to profile you (based on your social networking information) and then show advertising/promotions that is most suited to your profile.
    For example, in a previous status update you mentioned you and the wife are house hunting and you both are sooo excited. So, you’ve used your social networking profile to login to a specific site and presto!, you see an advertisement: ‘Properties for Sale in (insert your region)”… talk about targeted advertising.
    This is where the world is heading.
    All very exciting and well done to PGA.com for adding to golf fans golfing experience.
    As a side note, getting users to log in to your site via their social networking profiles is a trend that uber-analyst, Jeremiah Owyang, refers to as The Era of Social Colonization – as Jeremiah puts it:
    “Gone are the days of isolated websites – all becoming part of a greater, integrated social web; web technologies will focus on making web users online identities central and portable i.e. visitors to your site will bring their identities with them”
    I did a more detailed write-up of Jeremiah’s analysis on my blog LouisJvR.com if you’re interested > The Future of the Social Web – Take it Seriously
    (thanks to http://socialnomics.net for inspiring this post (here)!)

    A month or two ago www.pga.com showed the world just how effectively social media can be integrated with your value offerings.

    First some context, at the recent PGA Championship, people were on the edge of their seats as they watched Tiger Woods and Y.E. Yang battle it out for the coveted trophy (surprisingly, Yang won eventually!) – however a huge contingent was following the action online. Read Further

  6. How I use Twitter for business Posted in Digital Strategy, Social Media, Twitter, Concocted by Fred Roed September 7, 2009 2 comments

    Since registering my Twitter account around a year ago (I’m a casually late adopter), I’ve watched the steep rise of this humble little social networking tool with interest. At first I did not know what all the fuss was about, but then I quickly realised Twitter actually held some importance other than tweeting about a colleague who left only two squares of toilet roll or whether I think Daniel Craig makes a crap Bond or not. So, for the sake of crystallising my thinking on the matter, here are some reasons why I’m a fan for business usage of Twitter:

    Read Further

  7. Kevin Spacey Explains Twitter to David Letterman Posted in Twitter, Concocted by LouisJvR August 24, 2009 4 comments

    Classic.

    Kevin Spacey (yes, THE Kevin Spacey) being very practical in educating David Letterman on Twitter. Sending a tweet (via @KevinSpacey) while live on The Late Show with David Letterman:

    Clip below (04:23)…

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  8. Twitter in South Africa: Investigating the Hype Posted in Branding Online, Digital Strategy, Social Media, Twitter, Concocted by LouisJvR August 19, 2009 3 comments

    The hype is there, no doubt.

    But I think it’s time to put a stake in the ground and do some research into Twitter’s pervasiveness in South Africa… this is what I could find:

    1. According to research company, Sysomos, South African Twitter users make up 0.85% of total Twitter users (that is the 10th largest usership in the world!)
    2. According to Nielsen Wire Twitter receives an estimate 55 million visits per month (7 mil unique visits)

    Based on this, I can make an assumption that SA Twitter users generate 467,500 visits per month (59,500 unique visits).

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  9. Facebook And Twitter: Stop Comparing And Spot The Difference Posted in Branding Online, Social Media, Twitter, Concocted by Yolandi Janse van Rensburg August 18, 2009 3 comments

    Have you noticed how many posts have popped up comparing Facebook and Twitter?  One thing I agree with is that they are both social media platforms and that they are both tremendously successful – but that’s it. I find it odd that people would compare features, target audience and value. These aspects could be looked at but one thing that you need to take into consideration is that these two phenomena have different goals and that’s why I say they should not be compared.

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  10. Backing up your online life Posted in Digital Strategy, Social Media, Twitter, Concocted by Guest May 18, 2009 1 comment

    You back up your email, pictures, music and even your cellphone SIM Card. Why should your online resources be any different?  After all, you do invest loads of time into these sites.

    Here are three ways to back up those important social media activities: Read Further

  11. Clash of Generations Posted in Twitter, Concocted by LouisJvR September 11, 2008 2 comments
    Twitter

    twittering

    Excellent work from the guys from Geek & Poke (Creative Commons Licence) Read Further

  12. Twitter Posted in Social Media, Twitter, Concocted by Fred Roed May 16, 2008 10 comments
    Twitter Twitter

    twitter

    I have finally given in.

    After resisting for some time now, The Maven has convinced me to get with the program. I’ll let you know how it goes. Read Further