Skip to content


Dear Community Manager: Have you complimented a user today? Posted in Digital Strategy, Concocted by LouisJvR, 3 comments
Published on 2 December 2008

In order to create and grow a profitable website hard work, dedication and sincerity needs to be the order of the day.

So, if you have a web presence with a community of visitors, how often do you interact with them? How often do compliment them? If you’re not doing this on a day-to-day basis – you are not doing your job.

Here are a few compliments that Community Strategist, Angela Connor, did just the other day:

  1. LOVE your holiday decorations! Beautiful. –Angela
  2. Got the figgy pudding recipe. I placed it on the Holiday page. Thanks for keeping me posted! –Angela
  3. What an excellent idea! –Angela
  4. Our first mascot! How fabulous!! –Angela
  5. I am so happy to read this tonight! The goal is to spread some holiday cheer and when I see all of the hard work that members put into their decorations, it makes me want to do better.

Angela does this every day and she does it herself. The sincerity of the comments makes her efforts worth her while.

Look at your own web community. Is it just a platform i.e. it’s functional? Are you waiting for your community members to contact you?

Remember this - A compliment a day, get’s your visitors to stay!

Read more posts by LouisJvR

LouisJvR

Louis is the Johannesburg manager of web marketing firm World Wide Creative. Louis is also known as the ‘Case Study Guy’ with an encyclopaedic knowledge of research resources to support the strategic initiatives he is involved in. In between organising Heavy Chef Sessions in the Gauteng region, Louis happens to have a mean sidestep on the rugby field. With his silky skills, dashing good looks, Colgate smile and cunning wit, Louis is the high school quarterback of the World Wide Creative marketing team.

Related posts:

  1. 3 Rules for Building Better Community
  2. This week at World Wide Creative
  3. World Wide Creative, the web marketing company bubbling under Biz-Community
  4. Ideate.co.za Is Not An Online Community, IF…
  5. Brand-owned Online Community for Movie Buffs

Tagged with , , , .


  1. Angela Connor says

    Thanks for the mention Louis! I have to say that this is such an important part of being a community manager. It’s easy to get caught up in the growth and day-to-day issues that you can lose sight of keeping the people who make it all worthwhile, happy.

  2. Louis Janse van Rensburg says

    Well said Angela!

    When I consult to client communties, I’m amazed (read: shocked!) how frightened they are to engage.

    It’s not that they don’t want to, they just don’t know how to. I think they often get caught up in the technology-bit of communities rather than the human side.

    If you know of some highly recommended reading re managing online communities, please let me know… I’m trying to put together some concrete guidelines.

  3. Joy-Mari says

    Even some of our more notable bloggers do not respond to blog comments or Twitter replies. It’s so sad.