In order to create and grow a profitable website hard work, dedication and sincerity needs to be the order of the day.
So, if you have a web presence with a community of visitors, how often do you interact with them? How often do compliment them? If you’re not doing this on a day-to-day basis – you are not doing your job.
Here are a few compliments that Community Strategist, Angela Connor, did just the other day:
- LOVE your holiday decorations! Beautiful. –Angela
- Got the figgy pudding recipe. I placed it on the Holiday page. Thanks for keeping me posted! –Angela
- What an excellent idea! –Angela
- Our first mascot! How fabulous!! –Angela
- I am so happy to read this tonight! The goal is to spread some holiday cheer and when I see all of the hard work that members put into their decorations, it makes me want to do better.
Angela does this every day and she does it herself. The sincerity of the comments makes her efforts worth her while.
Look at your own web community. Is it just a platform i.e. it’s functional? Are you waiting for your community members to contact you?
Remember this - A compliment a day, get’s your visitors to stay!
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Thanks for the mention Louis! I have to say that this is such an important part of being a community manager. It’s easy to get caught up in the growth and day-to-day issues that you can lose sight of keeping the people who make it all worthwhile, happy.
Well said Angela!
When I consult to client communties, I’m amazed (read: shocked!) how frightened they are to engage.
It’s not that they don’t want to, they just don’t know how to. I think they often get caught up in the technology-bit of communities rather than the human side.
If you know of some highly recommended reading re managing online communities, please let me know… I’m trying to put together some concrete guidelines.
Even some of our more notable bloggers do not respond to blog comments or Twitter replies. It’s so sad.