Skip to content

You're at: Home / Blog / Tags / Community

Tagged


  1. Community Management is not content syndication Posted in Community Management, Concocted by LouisJvR September 7, 2010 5 comments

    It is so very easy to fall in the trap of using your online channels as conveyor belts for your content.

    The distinction between community management and content syndication seems obvious, I know, but in my experience it is a case of it becoming habit: Content. Check. Publish. Check. Share. Check. Smile and wave. Check.

    Read Further

  2. Building an online community within Facebook Posted in Community Management, Social Media, Concocted by Ettienne Mostert September 7, 2010 2 comments

    Who really wants to be known by their endorsement of socks?

    Facebook users see ‘liking’ something as their personal stamp of approval. There is no other benefit to liking something other than an emotional payoff be it belonging or crafting your personal identity. Read Further

  3. Monitoring Twitter effectively to find and build a community Posted in Community Management, Twitter, Concocted by Jason Bagley September 6, 2010 1 comment

    So you’ve registered and setup your Twitter account for your brand / company and you now staring at your only follower. You. What’s the next step in finding and building that online community? Use Twitter’s very own built in tools!

    Read Further

  4. How do I build an online community? Posted in Community Management, Concocted by LouisJvR September 3, 2010 3 comments
    This months’ focus on Online Community at The Heavy Chef Project as proved to highlight some really exciting opportunities for businesses in terms of building profitable relationships with their customers and stakeholders. However, it has also opened-up a lot of questions – particularly around the question: “Ok, so what now?”
    A good starting point is to realise that there are in fact 3 Type of Communities you can “build” online:
    1. BUILD: This is where you create your own network/platform for people to join, for example Reebok’s GoRunEasy [Key differentiator: You built it. You set the rules. You control it.]
    2. RENT: This is where you create your own presence on an established network/platform, for example Lady Gaga’s Facebook Page [Key differentiator: You attract community. You set some rules, but you do not control it. The network does.]
    3. JOIN: This is where you identify an established community and then be part of that network, for example Star Wars: The Expanded Universe Forum [Key differentiatior: You are part of the community. You follow the rules. You have zero control.]
    So, if you decide to go the actual BUILD route, here are the 7 STEPS IN BUILDING AN ONLINE COMMUNITY:
    STEP #1: Define your objectives and be very clear in what your expectations are from this endeavour.
    STEP #2: Decide on what profile of people you are attracting to your community and then spend a great deal of time to find out their motivations for potentially joining and interacting within your community
    STEP #3: Think about the potential barriers of your typical community member. How tech savvy are they? What devices are they using to connect online? What is the level of internet connectivity they have?
    STEP #4: Have clarity in your call to action. Plan your community function, layout and creative so that it aligns your objectives with the motivations of your community members.
    STEP #5: Focus on balancing technical soundness with creative execution.
    STEP #6: Realise that if you build it, they in fact will not come. How will you attract members to your newly built online community?
    STEP #7: Be part of your own community. Interact relentlessly.

    This months’ focus on Community Management at The Heavy Chef Project has proved to highlight some really exciting opportunities for businesses in terms of building profitable relationships with their customers and stakeholders.

    However, it has also opened-up a lot of questions – particularly around the question: “Ok, that’s nice, so what now?”

    Read Further

  5. 3 Things Lady Gaga is doing right in Community Management Posted in Community Management, Concocted by Yolandi Janse van Rensburg September 1, 2010 5 comments

    She’s the “Queen of Twitter” according to Famecount and she happens to be the first living person to achieve 10 million fans on FacebookFamecount lists Lady Gaga as the most popular online entity worldwide, with more than 16 million Facebook fans and 330,000 YouTube subscribers. She is breaking records on all social media platforms. How does she do it? Read Further

  6. Three Key Stages of Growing a Community Online Posted in Community Management, Concocted by Fred Roed August 26, 2010 6 comments

    Community Building is something we’re very busy with at World Wide Creative (the digital marketing agency responsible for The Heavy Chef Project). We’re trying to build online communities around brands such as Honda, Virgin, Exclusive Books and even former South African minister Jay Naidoo, who, with his work on improving global nutrition, has become somewhat of a brand himself. Read Further

  7. What is Online Community Management? Posted in Community Management, Digital Marketing Basics, Concocted by Yolandi Janse van Rensburg August 24, 2010 3 comments

    Online Community Management is a Mad Hatter’s Tea Party. It’s fun and everyone loves a party. To keep the festivities going everyone has a part to play. Let’s do some role playing!

    Read Further

  8. Can you really trust companies offering ORM services? Posted in Online Reputation Management, Concocted by Jason Bagley July 26, 2010

    ORM seems to be heading in the same direction that SEO has. Every Tom, Dick and Harry web agency that has a Twitter account thinks they can handle ORM for clients. The big question is do they know what they doing and if so, what results do they have to back that claim up?

    Read Further

  9. My formula for creating online community Posted in Branding Online, Digital Strategy, Social Media, Concocted by LouisJvR November 16, 2009 2 comments

    (*reposted from my personal blog http://www.louisjvr.com)

    The term online community is something that’s thrown around a lot these days… and legitimately so.

    Read Further

  10. Tip’d Gives Us Some Advice on Growing Your Community Posted in Digital Strategy, Concocted by LouisJvR April 9, 2009

    A recommended read courtesy of RWW’s recent post on “Community Building 101 for the Bootstrapped Startup“.

    RWW follows the stellar growth of Tip’d – a four month old financial news site – and what they’ve done to cultivate their web community. Read Further

  11. Prioritizing Community-Driven Social Media Campaigns Posted in Social Media, Concocted by LouisJvR March 13, 2009

    I was reading a post from a well-known analyst firm, Gartner, and their 7 characteristics of a well defined social application “purpose” (courtesy: Communityserver.com).

    In short, these characteristics – which you can view –>HERE – highlights having a solid purpose and focus when launching a social media campaign. Read Further

  12. Latest in Crowdsourcing: Help Choose a Poster for the Latest Blockbuster Posted in Digital Strategy, Concocted by LouisJvR March 10, 2009

    How awesome is this !?

    Now I can help Fox Searchlight pictures to choose the best poster for their latest movie release (500) Days of Summer.

    Talk about generating buzz and building a community around a brand; now I’ll definitely make sure to watch this movie and bragging about it with my friends (if my poster gets chosen that is ;) ) Read Further

  13. Why do you attract visitors to your website? Intel doesn’t… Posted in Search Engine Optimisation, Website Design, Concocted by LouisJvR March 2, 2009 3 comments

    I stumbled accross this great piece of insight provided by David Veneski, a marketing manager at Intel, who said that one of the requirements of his marketing efforts was to NOT link to Intel.com.

    Wham!  Thank you David. Exactly what I was preaching to a client the other day.

    Well-known web analyst, Jeremiah Owyang adds that rather than try to join a community then pull them away, the marketing efforts of Intel was focused on to join communities and staying there – likely where the trust is highest. Read Further

  14. Dear Community Manager: Have you complimented a user today? Posted in Digital Strategy, Concocted by LouisJvR December 2, 2008 3 comments

    In order to create and grow a profitable website hard work, dedication and sincerity needs to be the order of the day.

    So, if you have a web presence with a community of visitors, how often do you interact with them? How often do compliment them? If you’re not doing this on a day-to-day basis – you are not doing your job.

    Here are a few compliments that Community Strategist, Angela Connor, did just the other day Read Further