ORM has been adopted as part of the online marketing mix because of its ability identify and actively manage what is being said about your brand online. The general perception is that ORM only relates to containing the negative mentions but as we have found at the Heavy Chef is that Online Reputation Management software has a much broader role to play in your brand’s life online (positive and negative). Read Further
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Community Management
Featured Articles
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The Community Management grid
I see many digital agencies falling into the trap of thinking they are online community [...]
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Top 5 online reputation disasters of 2010
We have had a few big brand blunders this year and most of them you’ll [...]
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ORM isn’t an automated tool, it’s hard work!
I’m sure a number of people think that Online Reputation Management is some automated process [...]
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Online Reputation Management Tools: The good, the bad and the ugly
The concept is pretty simple:
Business is about relationships. Relationships is about people.
People talk. Thus, businesses (need/want to) [...] -
Using augmented reality – Is it helping to achieve the marketing objectives?
Saatchi and Saatchi New York have recently used Augmented Reality as part of their Honey [...]


























