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Nalisha Pillay's 2-Minute Taste-Test On E-Commerce Teams

Before you get stuck into the recipe, test your skills in this supa quick 10-step assessment below. Then, try again at the end to see your improvement. 

Click below to begin the assessment.

Start

Question 1 of 10

How does KOODOO build trust with its customers?

A

They do product reviews.

B

They provide personalised customer support.

C

They hand out freebies.

Question 2 of 10

What platform is KOODOO built on?

 

A

WordPress.

B

Spotify.

C

Shopify.

Question 3 of 10

What do you need to build an e-commerce site on Shopify?

 

A

Nothing, you can do it yourself.

B

You need at least one developer.

C

You need an established tech team.

Question 4 of 10

Why does KOODOO regularly do surveys with their customers?

A

To find out if customers are happy with their service.

B

To find out if customers prefer Xbox or Playstation.

C

To find out what products their customers want.

Question 5 of 10

What does KOODOO’s customer service team look like?

 

A

They have a team of consultants who manage customer queries.

B

All their employees are trained in customer service.

C

They have chatbots on the site to answer customers’ questions.

Question 6 of 10

What does Nalisha believe is crucial to the success of building a team?

A

Finding the right people who are passionate about what you do.

B

Hiring interns so you can teach them the skills you need in your team.

C

Finding expert consultants to mentor your team.

Question 7 of 10

What is an example of how KOODOO involved their team in the decision-making process?

 

 

A

The team could try out new products.

B

The team helped come up with the name of the company.

C

They shared financial reports with the team.

Question 8 of 10

How does Nalisha believe a company’s values should be communicated?

 

A

They need to be visible, like a poster on a wall.

B

They need to be marketed, in newsletters and on social media.

C

They need to be lived, by all employees.

Question 9 of 10

What is a service culture?

 

A

A culture with a strong purpose.

B

A culture that is focused on customer service.

C

A culture where employees have fun.

Question 10 of 10

How much do KOODOO’s guiding principles contribute to an employee’s KPI?

 

A

20%

B

50%

C

10%

Confirm and Submit