A good digital presence has become a must for small businesses in South Africa. The internet – and almost any business opportunity - is where the customers are.
Digital Transformation is the buzzword of our days and while everyone agrees that businesses need to invest in digital innovation it can be a daunting and complex practice. It's also a cultural change that pushes businesses to challenge the status quo and learn from trial and failure. But where do you even start, you ask. Operations and transformation superhero, Robin Hook, writes for Heavy Chef on defining digital transformation, or DX, and how we can embrace it.