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How To

Create Lean Operational Systems


José Gomes, Business Development Head at FNB, shares his insights on how to nurture and sustain a lean business model, priming entrepreneurs for enduring success.


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About This Recipe


In this insightful recipe, José Gomes, Business Development Head at FNB, provides a wealth of knowledge on implementing lean business practices. He emphasizes the importance of optimizing operational efficiency, showcasing how processes can be meticulously refined to achieve peak productivity. José, underscores the ongoing need for continuous improvement, encouraging businesses to maintain flexibility and adaptability within the ever-changing business landscape. Supported by real-world examples, José illustrates how clear processes and adaptability can enable businesses to flourish while embracing lean methodologies.

Cover These 10 Steps


  • Step 1: Understand Your Value Proposition

  • Step 2: Consider Industry Best Practices

  • Step 3: Implement Internal Processes

  • Step 4: Identify Workflow Improvements

  • Step 5: Root Cause Analysis

  • Step 6: Eliminate Inefficiencies

  • Step 7: Automate Repetitive Tasks

  • Step 8: Develop Standard Operating Procedures

  • Step 9: Foster Cross-Team Collaboration

  • Step 10: Embrace Continuous Improvement

Is This The Recipe For You?

Watch these videos to understand, who our Heavy Chef is, what the topic is, what mistakes entrepreneurs often make when it comes to this topic as well as the benefits it brings.


Who Is Our Heavy Chef?


José Gomes has spent the last decade specializing in developing alternative financial services in India and Southern Africa. He funded his education through part-time work, obtaining qualifications in IT and business. With over 30 years of experience across various industries, including retail, IT, manufacturing, and financial services, Jose has demonstrated exceptional business acumen. He is known for initiating projects focused on value-chain systems, from IT consulting to mobile commerce start-ups. Notably, he played a pivotal role in establishing mobile payment solutions for the unbanked and under-banked, including the largest mobile money solution in South Africa. Currently, as Business Development Head at FNB Business, Jose concentrates on promoting financial inclusion in traditionally underserved SME markets.


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